Explore Our Booking Terms & Conditions | Luxcape Villas


Please read our booking procedure and Terms & Conditions


Fenicia Villas is a trading name of Kuprotech Industries Pvt Ltd, registered in Kolkata, India. Our registered address is: RGM 13/2/14, Jhowtala Road, Tegharia, Kolkata – 700059, WB, India

Except where otherwise specified, Kuprotech Industries Pvt ltd t/a Fenicia Villas (“we”, “us”, “our”) act only as an agent in respect of all bookings we take and/or make on your behalf.

We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the “supplier(s)”). When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you.

By making a booking with us you agree that:

  • a) You are authorized to agree the Booking Conditions on behalf of all persons included on the Booking Form
  • b) You have read these Agency Terms and Conditions and agree to be bound by them on behalf of all members of your party;
  • c) You are over 18 years of age


When you make your reservation, a binding agreement, which states the terms and conditions concerning this rental between you the Guest and Us. Your deposit payment constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below.


Any cancellation or amendment request must be sent to us in writing by email on reservations@luxcapevillas.in and will take effect on the day we receive it. You are advised to also confirm all changes to us by telephone.

Please ensure that you have received written confirmation of any changes to your booking prior to travel.

Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions.

Following are the cancellation charges, which we provide for your information:

  • a) Cancellation more than 75 days prior to check in date – 80% refund to the customer.
  • b) Cancellation between 45 – 75 days prior to check in date – 40% refund to the customer
  • c) Cancellation within 45 days of the check in date – No refund to the customer
  • Govt. tax paid on booking charges will be forfeited
  • Long weekend / Blackout dates & peak period (22nd Dec – 5th Jan) bookings are non-amendable and non – refundable.
  • Booking made under any kind of promotion / discount are non-amendable and non – refundable.


At the time of Check-in, a security damage deposit of Rs. 45000/- or equivalent to one-night rental whichever is higher to be handed over to Villa Manager, refundable on Check-out provided there is no damage to the property and all due bills are cleared. In the event that you, the Guest, has failed to report and paid for such damage and/or outstanding bills, you hereby give your approval and consent us to charge the amount to you (the Guest’s).

You as the Guest agree to take the responsibility to ensure that your family and other guests in your party adhere to the rules and regulations affecting the villa. The Villa is fully furnished, including an ample supply of towels for Guest’s use. All normal utilities are included in your rental price. Locked pantries and closets are reserved for the use of staff and are not included in this rental. Rearranging the furniture or removing any items from the villa is prohibited. You hereby agree to pay us for any breakage, damage, missing items, replacement costs for all damages to personal property or to the real estate, charges incurred before, during or after your stay which may occur as a result of your occupancy, excluding normal wear and tear.


We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.

Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

You agree that any charges incurred by us for receiving payments will be borne by yourself.


We will ask you to send us a copy of a document that matches your official identity and to confirm us the total number of persons who will stay in the house.


The total number of persons allowed to sleep in the Villa at any one time is restricted to the number of persons scheduled and paid for.


To facilitate a smooth and comfortable transition for the arrival and departure of our guests, we have fixed the arrival as 2:00 PM and departure timing as 11:00 AM.

Changes to these times can be requested prior to arrival where there are no other guests arriving or departing the same day, but are subject to confirmation and payment of any applicable increase in price.


Staff and maids reserve the right to enter the property to perform their duties such as maid service and any repairs necessary. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.


Guest and members of his party shall not use or permit to be brought into the Villa any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

No firearms or illegal substances are allowed at the villa.


Unregistered guests are not permitted to stay overnight at the villa. For every unregistered guest we will charge Rs.15000/- per night.


You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.


We shall make every effort to keep the Villa and their inventories in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. We reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage IMMEDIATELY to us.


All descriptions and content on our website or otherwise issued by us is written is intended to present a general idea of the services provided by the supplier(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us.


We acting hereunder as agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their House.

Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of us. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. Furthermore, Guest is responsible for the Villa during occupancy, must lock all windows and doors securely at all times when not on the premises, and must exercise care in securing all personal belongings. The Villa is privately owned. The owner and we reserve the right to refuse service or rentals to anyone at their complete discretion.


No loud music permitted especially after 10:00 PM. You agree to respect your surroundings and not to disturb or otherwise annoy the occupants of neighboring properties. You also agree to adhere to any specific noise restrictions in place at the property. We reserve the right to enter the property to investigate concerns relating to the care of the property or to disturbances. Repeated disturbances will cause immediate eviction, and forfeiture of Guest’s entire rent.


We do not accept any responsibility or liability for loss of or damage to any of your personal items, belongings or vehicles, however caused. In event of any maintenance work by our authorized representative it is required to enter the property during your stay (e.g. to carry out maintenance or cleaning), you are advised to ensure that a member of your party is present; if this is not possible, you have the right to decline services at your discretion but no refunds shall be given by for services not used.

You must ensure that you take all your belongings with you when you depart the property, as we cannot be held responsible for handling lost property nor for any costs incurred in returning such items. Any arrangements for the return of such property must be made by you with a suitable courier firm.


All of the properties in Fenicia Villas invest in good quality bed linens, often at considerable expense. Sun cream, fake tan, waterproof make-up and hair dye can all cause permanent damage to bedding, linen and towels, and we ask that you take care when using these products.

We recommend that if you are planning to use such products during your stay, that you bring your own spare linen to prevent damage to items within the property. If damage / staining does occur and the items cannot be cleaned, a charge may be levied from your Security Deposit to replace these items.


Please note that, unless otherwise advised, all of the properties in Fenicia Villas are non-smoking. Smoking is allowed in yard, balconies, terraces and open area. Should you fail to adhere to this condition, we may forfeit the Security Deposit.


Pets are only not allowed in the Villa.


In any dispute arising out of this rent agreement, the laws of GOA shall apply and the prevailing party shall recover its costs, expenses and attorney’s fees.

This becomes a binding agreement when you make your rental deposit and constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed above.

If you have questions or find something unclear with any of the preceding, please BE SURE to email or phone us BEFORE you make your rental deposit.